How to cancel a Telkom Fixed Line

Dear Customer

We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available.

Please be advised that:

· This mailbox handles consumer fixed line cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210.

· Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Contract and Services Cancellation/Retention Request” form. The form is available at tiny.cc/canceltelkom.

· Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport).

· Copy of death certificate (if applicable).

· Failure to provide the above could lead to unnecessary delays.

· Moves and relocations can be completed online at www.telkom.co.za/moving

· For Business fixed cancellation requests, please provide a cancelation letter on the company letterhead accompanied by a copy or the account holder’s ID to stocst@telkom.co.za. The business cancellation from is available at tiny.cc/cancelbusiness.

Please note that a standard written notice period applies in terms of changes to Telkom products and services.



Kind Regards

Telkom