Post Office delivery tests by MyBroadband in July and August 2018 showed the extent of the problem in the real world, and saw the Post Office fail to deliver a single item of mail on time.
In fact, one letter that was meant to take three days to be delivered took 81 days to reach its destination.
To put this in perspective: the delivery of this letter took longer than it took the Roman Empire’s letter delivery service over 2,000 years ago.
According to the SA Post Office’s licence conditions, which are set by ICASA, it needs to deliver 92% of all ordinary mail within five days.
On its website, the Post Office also offers the following delivery guidelines:
Letters generally take two days within the same town or city to reach their destination. Three days between two cities in the same province. Four days between cities in different provinces.
After 11 days – over twice the time stipulated in the Post Office’s guidelines – none of the four letters we sent had reached their destination.